SHIPPING & RETURNS
SHIPPING POLICIES
Shipping is with DHL at the generally applicable flat rates. We offer insured standard shipping for €6.00 within Germany.
We want to protect the environment and our resources, which is why we sometimes ship with upcycled boxes that have already been used. Of course, we ensure that the delivery is in perfect condition. If you do not want an upcycled box for your order, please let us know in your order note.
Invoice & delivery note
We want to save paper and thus protect the environment - for this reason we do not put the invoice or a delivery note in your package. The invoice is sent automatically by email as soon as your package leaves the warehouse and is on its way to you.
RETURN & EXCHANGE
Are you not satisfied with the goods you have ordered? Or have you changed your mind and would rather give away a red instead of a yellow CNUT bag? That doesn't matter - with us you have the option of returning your items within 14 days.
Please note that the cost of a return or exchange is borne by the customer and we cannot accept responsibility for items lost during the return.
After consultation with us, please send your articles to:
Jonas Feuerer
CNUT Bags
Schwalbenweg 45a
87439 Kempten
If you would like to withdraw from the purchase contract before receiving your ordered goods, the following regulations apply:
§ 3 Right of withdrawal (GTC)
(1) Consumers are generally entitled to a right of withdrawal.
(2) Further information on the right of cancellation can be found in the seller's cancellation policy.
(3) The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.